1980s First Class Service Standards
Below are 20 pages from a 1989 Pan Am Flight Service Hand Book. The hand book provided detailed guidelines to flight attendants in all aspects of First Class service. Depending on the length of flight and time of day different procedures were followed in serving customers.
For long haul day and evening flights an elaborate multi-cart meal service was offered. For late night flights an abbreviated service was offered allowing customers more time to rest and sleep.
Many long haul flights included a second meal prior to arrival. Though less elaborate than the first the second meal was also served from carts. In the case of very short flights (London - Frankfurt) a pre-plated tray might be used.
For long haul day and evening flights an elaborate multi-cart meal service was offered. For late night flights an abbreviated service was offered allowing customers more time to rest and sleep.
Many long haul flights included a second meal prior to arrival. Though less elaborate than the first the second meal was also served from carts. In the case of very short flights (London - Frankfurt) a pre-plated tray might be used.
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